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SHIPPING, RETURNS, WARRANTY AND TAX INFORMATION FOR RETURNING BABY CARRIER
- USA orders may ship by USPS, UPS or FedEx Ground with no signature required.
- USA orders may ship by USPS, UPS or FedEx Ground with no signature required.
- It is the customer's responsibility to provide specific shipping instructions to TwinStar baby LLC if they need special handling of their package (i.e. signature required, use of a specific courier service, to notify us that large boxes are not accepted at mailbox, etc). If a package is returned to us due to mailbox issue or an incorrect address that was supplied by the customer, the customer must pay for the full cost of shipping to re-ship the package. TwinStar baby LLC is not responsible for packages after delivery is confirmed by the courier service. It is the customer's responsibility to secure their mail receptacle against theft and/or to request special handling of their package. If the customer's confirmed delivered package is missing (i.e. lost, stolen, etc), the customer may use their personal insurance to seek reimbursement for missing items.
- If your package arrives damaged, you must work with your local postal service to file a Report of Insured Articles. You must keep all packaging and be able to provide proof of damage upon delivery. If you have the necessary documents, TwinStar baby LLC may initiate a damage claim report. TwinStar baby LLC may provide a remedy only after the services provides a remedy for the claim. If you are unable to provide adequate documentation and proof of damage, TwinStar baby LLC and the courier service cannot assist with damage good services.
- USA SHIPPING
- Standard Shipping 5-7 business days
- Expedited Shipping 3-5 business days. Contact us to request faster shipping .
- INTERNATIONAL SHIPPING HOWEVER CONTACT US FIRST TO CONFIRM YOU AGREE TO SHIPPING COSTS. EACH COUNTRY HAS DIFFERENT RATES AND TAX'S
- We ship to Alaska, Hawaii, and US continental states, APO and FPO addresses.
- TwinStar baby LLC is a Hawaii -based company and therefore shall charge applicable sales tax (4.5%)
- RETURN POLICY Customer satisfaction is a top priority at TwinStar baby LLC. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your carrier; we may be able to offer solutions. If you've purchased TwinStar baby LLC products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer. Items purchased directly from TwinStar baby are returnable within a 30 day period, in like-new condition, and in the original packaging. Please contact info@twinstarbaby.com if you need to return a product. A return or exchange will only be accepted if the customer has contacted TwinStar baby LLC prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by TwinStar baby clearly marked on the outside of the box, will be refused. All returns must be sent to the following address: TwinStar baby LLC P.O Box 37534 Honolulu, HI 96837. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS, or FedEx. TwinStar baby LLC is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at TwinStar baby LLC, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for TwinStar baby LLC to refund your credit card upon receipt.
- LIMITED WARRANTY
- TwinStar baby LLC offers a 1 year warranty against manufacturing defects. In the rare instance there is a manufacturing issue or defect, we will assess the situation and determine the appropriate remedy: repair or exchange. Normal wear, user error and user neglect are not considered a manufacturing defect and is not covered under this warranty. This warranty is void if the product has been altered in any way. The term “altered” is defined as including, but without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. This warranty is nontransferable, and is only eligible to the original owner who can demonstrate proof of purchase.